Office Practicum Security Incident/Breach

All Star Pediatrics has been made aware of an incident with our EMR/EHR vendor, Office Practicum. We have been made aware that they have completed sending letters out.

If you would like to view the substitute notice provided by Office Practicum, please click here.
 
What they have told us so far:

• The vendor that supplies our electronic medical record software recently had a security incident involving its internal corporate network.
• This incident did not take place at All Star Pediatrics and our practice IT systems were not impacted.
• Our vendor’s internal corporate network is separate from the network for our electronic medical record.
• Our vendor had files compromised that were used for data conversion and troubleshooting.
• Our vendor immediately took steps to investigate the incident, stop the unauthorized person and to further safeguard its internal corporate network. 
• If you receive an email from a person claiming to have information about you or your child, we strongly recommend that you not respond to the attacker and you forward any communications to discovery@officepracticum.com
• We have been told that if you do not receive a letter and you have no outreach from the hacker, the information of you and your child were likely not impacted.

Our vendor has established a call center so you can ask questions and learn more about the incident. The number for that call center is 855-532-0912.

We apologize for any inconvenience that this event has caused.
We will continue to update this page as we have additional information.